Question 1

What is Panchgavya?

Accepted Answer

Panchgavya is an ancient Ayurvedic preparation made from five cow-derived elements: milk, ghee, curd, gomutra and gobar extract. It is deeply nourishing and forms the heart of most Arkmantra products.

Question 2

Are your products made with natural ingredients?

Accepted Answer

Yes. Every Arkmantra product is free from sulphates, parabens, silicones and artificial fragrance. We use plant oils, herbal extracts and natural preservatives only.

Question 3

Are the products suitable for all skin and hair types?

Accepted Answer

Our formulations are gentle and suitable for most skin and hair types, including sensitive skin. If you have a specific condition, we recommend a patch test first.

Question 4

Do you test on animals?

Accepted Answer

Never. Arkmantra is 100% cruelty-free. No product or ingredient is ever tested on animals.

Question 5

What are your shipping charges?

Accepted Answer

Shipping is free on all prepaid (advance payment) orders. Cash on Delivery shipping is ₹40 below ₹500, ₹60 from ₹500-₹999, ₹80 from ₹1000-₹1499, ₹100 from ₹1500-₹1999, and ₹120 from ₹2000 onward.

Question 6

How long does delivery take?

Accepted Answer

Orders are typically dispatched within 1 to 2 business days and delivered within 3 to 7 business days, depending on your location.

Question 7

Do you ship across India?

Accepted Answer

Yes, we deliver to all serviceable pincodes across India.

Question 8

How can I track my order?

Accepted Answer

Once your order ships, you can track its status from your Account → Orders page, where a live status timeline is shown.

Question 9

Can I cancel my order?

Accepted Answer

Orders can be cancelled before they are dispatched. Reach out to us as soon as possible via WhatsApp or the contact form.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major UPI apps, credit/debit cards and net banking through our secure payment gateway.

Question 11

Is my payment information secure?

Accepted Answer

Absolutely. Payments are processed through an encrypted, PCI-compliant gateway. We never store your card details.

Question 12

Do I need an account to order?

Accepted Answer

Creating an account lets you track orders, save addresses and manage your wishlist. We recommend it, though you can browse freely without one.

Question 13

How do I contact customer support?

Accepted Answer

Reach us on WhatsApp at +91 90544 24878, email info@arkmantra.com, or use the form on our Contact page. We usually reply within a few hours.

Question 14

Can I leave a product review?

Accepted Answer

Yes. Once you’ve purchased a product, you can leave a verified review from the product page. Reviews are moderated before publishing.

Question 15

Do I need an account to order?

Accepted Answer

Creating an account lets you track orders, save addresses and manage your wishlist. We recommend it, though you can browse freely without one.

Question 16

How do I contact customer support?

Accepted Answer

Reach us on WhatsApp at +91 90544 24878, email info@arkmantra.com, or use the form on our Contact page. We usually reply within a few hours.

Question 17

Can I leave a product review?

Accepted Answer

Yes. Once you’ve purchased a product, you can leave a verified review from the product page. Reviews are moderated before publishing.

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